Returns Policy

If you want to make an exchange, kindly contact us via email at admin@khasoe.com or WhatsApp message at +62 852-1023-8493. Provide your order number and the reason why you wish to exchange. We'll assist with the next steps which may involve sending back the product through a local post office or opting for instant courier/motorbike delivery service. You will be responsible for covering all return expenses incurred in this process.

We'd like to mention that following our confirmation of receiving the returned item, if it is damaged we shall replace it with another similar one (if available), however shipping fees will not be included in this arrangement.

Kindly be informed that customers are allowed to perform only one exchange transaction. If you need additional help, please do not hesitate to reach out to our Customer Service team through WhatsApp at +62 852-1023-8493 or email us at admin@khasoe.com.

Please note that we only process shipments on business days. Any orders submitted prior to 04:00 p.m. will be processed on the same day, while any received after this time will be dealt with during the next business day.

We kindly ask that you ensure all billing and delivery details are accurate when placing your order. As soon as it is dispatched, a tracking number will promptly be provided to you. Furthermore, for your convenience, there are two choices available for shipping - either standard or express delivery based upon where you are located and how quickly they would like their package delivered at an additional cost of course!

Instant Delivery (Go-Jek, Grab and others)

We offer an Instant Motorbike Delivery service for individuals residing in the Jabodetabek area who require speedy delivery via providers such as Go-Jek, Grab and others. To utilize this convenient option, simply make your purchase on our website before proceeding to checkout in the usual way. Once you have completed your online transaction, contact us through WhatsApp at +62 852-1023-8493 to coordinate pick-up with your preferred provider. Schedule a time that suits you best and we will provide location details along with confirmation of item availability shortly after arranging everything.

Please note that operational hours are between Monday-Friday from 9 am -5 pm only; deliveries must occur within these time spans accordingly. Additionally, selected provider fees incurred during each respective transaction fall under covering von customers themselves independently

We now offer international shipping for all of our products. You can purchase items through our website and go through the usual checkout process, where shipping costs will be automatically calculated at this stage. However, please note that if you are having your product delivered to a country outside of Indonesia, there may be additional Import Fees such as taxes, customs duties or other charges imposed by your destination's government. In this case as the recipient/ importer it is your responsibility clear these fees before receiving delivery; which would involve KHA|SOE appointing an authorized carrier (Designated Carrier) on your behalf with local customs officials in order to help facilitate clearance and processing-related matters connected with payment remittance towards actual importation bills liable per item received from time-to-time.

To purchase, please place your order exclusively through the website. How can you complete an order?

a) Just select the item you love and add it to your cart for purchase.

b) Please provide your email address and contact details.

c) Select your preferred delivery option.

d) Take a moment to check your order details and then click on the "complete order" button.

e) Upon clicking "submit", you will be directed to the Shopify payment page. Please proceed with finalizing your payment on this page.

Upon placing an order, you will receive a confirmation email. Please note that alterations cannot be made on the website after your purchase has been finalized. To seek further assistance, kindly reach out to our customer service via WhatsApp at +62 852-1023-8493 between Monday and Friday from 09:00 -17:00 WIB.