FAQ

We value transparency. From material care and maintenance to international shipping, you can find answers to all your questions here.

Sustainability Promise

What materials do you use?

KHA|SOE materials made in Indonesia. The fabric composition is made of 55% cutton and 45% polyester.

What is responsible sourcing?

Indonesia is the world's second-largest contributor to marine plastic pollution, to take part in addressing this issue, we are upcycling plastic waste to create customized buttons for KHA|SOE

Cloth Care

How to care for my cloths?

To maintain the quality of Wastra and Blazer's material, it is recommended to always wash it dry clean. While Trousers can be washed in the washing machine at cold temperatures.

Do you have size guidelines?

KHA|SOE Blazer size S fits to M
• Length: 76 cm
• Shoulder width: 49 cm
• Hand length: 63 cm
• Chest circumference: 114 cm
• Abdominal circumference: 108 cm
• Hip circumference: 114 cm

KHA|SOE Blazer size L fits XL
• Length: 78 cm
• Shoulder width: 50 cm
• Hand length: 64 cm
• Chest circumference: 114 cm
• Abdominal circumference: 110 cm
• Hip circumference: 116 cm

Waist width of Trouser
• S: 69 cm
• M: 75 cm
• L: 80 cm

Guarantee

We provide one time exchange for damaged or defective fabrics and button. If you want to make an exchange, kindly contact us via email at admin@khasoe.com or WhatsApp message at +62 852-1023-8493. We'll assist with the next steps which may involve sending back the product. You will be responsible for covering all return expenses incurred in this process.

Shipping

What shipping options do you offer?

We offer various shipping options, including standard shipping, express shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 5 business days. You can find estimated delivery times for each shipping option at the checkout.

Can I track my order?

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.

Contact us

If you need additional help, please do not hesitate to reach out to our Customer Service team through WhatsApp at +62 852-1023-8493 or email us at admin@khasoe.com